Innovative products today are developed and engineered as so-called Smart Product-Service Systems. The new generation of products provides appropriate services as well as service functionalities attached to a product. An essential approach for these new performance levels is integrating sensors into the product, e.g., for supporting services such as condition monitoring, remote-diagnostics, remote-control, and tracking and tracing. Smart Product-Service Systems enable in this context also the development of new business models.
This contribution introduces Smart Product-Service Systems and explains appropriate development and engineering approaches. Furthermore, the concept of Cyber-Physical Twins is being presented as a key approach for future Smart Product-Service Systems.